Frequently Asked Questions
No, you do not need to sign up for an account with us to place an order. Once you have checked out your cart, you'll be automatically signed up with us and you'll receive an email notification with your login details. You may login to track your orders and edit your details. If you do not login for future purchases but continually use the same email address to place your orders, when you login in the future, you'll still be able track your orders in your account.
For paypal and credit card payments, payment verification is instant. For internet banking transfers via DBS and UOB, payment verification takes up to 24 - 48hrs. For interbanking transfers, funds will only be transferred to us within 2 - 3 working days. Thereafter, do give us 1 working day to verify your payment.
While we endeavor to attend to your email as fast as possible, do kindly give us 24 - 48hrs to reply your email.
Singpost takes 1 - 14 working days to mail the parcel to you. If you do not receive it after 14 working days from date of posting, your parcel might be a lost mail. As it was sent via normal postage, Singpost will be unable to track it. However, you might want to lodge a lost parcel report with Singpost at www.singpost.com.sg.
For internet banking transfers, you'll receive an email and an invoice with a link to the update payment page. Do kindly input your details on the page provided. Please ensure all required details have been included.
For paypal and credit card transfers, you can log into paypal and make a transfer to Gipsypixie
We are sorry but once your order has been placed, you are unable to admend or cancel it.
If you do not make payment and input your payment details withint the stipulated timeframe, your order will be automatically cancelled. If your payment was made within the stipulated timeframe but you failed to update your payment details within the stipulated timeframe, your order will be processed under "backorder" if a backorder has been opened for the items. Otherwise, your payment will be stored as store credits for future purchases.
We apologise that we are not offering self collection at the moment.